Our products are manufactured with great care and attention to detail in renowned factories in Italy. We value the highest quality and craftsmanship.

Yes, most of our products are handmade by skilled artisans in Italy. Our handcrafted products demonstrate a high level of craftsmanship and attention to detail, making them timeless and exquisite pieces.

We strive to promote environmentally friendly practices and work with suppliers who are committed to sustainability. Our products are made from high-quality materials and manufactured in Europe, taking ecological standards into account.

Wir bemühen uns, Farben, Materialien und Strukturen so realistisch wie möglich darzustellen. Je nach Bildschirm, Lichtverhältnis und Darstellung können Farben jedoch leicht abweichen.

Silk scarves are best washed by hand in cold water with a mild detergent. Avoid vigorous rubbing or wringing to avoid damaging the silk. To dry, lay the scarf flat on a towel and avoid direct sunlight. We also recommend taking silk scarves to the dry cleaners to maintain their beauty and quality.

Leather products can be cared for with a colourless shoe polish to
to clean and protect them. Apply the shoe polish thinly to the
Leather and then polish it with a soft cloth to restore shine
Avoid contact with water or strong
cleaning agents as this may damage the leather.

For belts, it is not recommended to add holes yourself or have this done by someone else, as the holes are sealed and improper machining could damage the material. If necessary, please contact a professional to have holes added properly.

Bitte vermeiden Sie es, selbst zusätzliche Löcher in den Gürtel zu stechen. Eine unsachgemässe Bearbeitung kann das Material beschädigen. Falls eine Anpassung notwendig ist, empfehlen wir die Bearbeitung durch eine Fachperson.

We ship your order safely and reliably with DHL. As soon as your order is ready for shipment, you will receive a shipping confirmation with a tracking number so that you can track the status of your delivery at any time.

We strive to process and ship your order as quickly as possible. Delivery times within the DACH region (Germany, Austria, Switzerland) are usually 3-5 working days from the shipping date.

We offer free shipping for all orders within the
DACH region. There are no additional costs for shipping.

Yes, once your order has been shipped, you will receive a
Email notification with your tracking number. You can
Use this number to check the current status of your delivery
check.

Yes, we offer express shipping options for urgent
Orders. Additional charges may apply depending on delivery location and shipping method selected.

You can cancel your order at any time before it is shipped. Please contact our customer service to process your cancellation.

Of course! We want you to be completely satisfied with your purchase. That's why we offer a 14-day exchange policy from the time you receive your order. Please see our exchange policy for further details.

If you would like to exchange an item, please contact our customer service. We will be happy to help you and forward the
exchange process for you.

Nach Eingang der Rücksendung prüfen wir den Zustand der Ware. Wenn die Rückgabe akzeptiert wird, erfolgt die Rückerstattung auf die ursprüngliche Zahlungsmethode. Die Bearbeitung kann 5 bis 10 Werktage dauern.

Ein direkter Umtausch ist aktuell nur nach vorheriger Rücksprache möglich. In vielen Fällen ist es am einfachsten, den gewünschten Artikel neu zu bestellen und den ursprünglichen Artikel gemäss unserer Rückgaberichtlinie zurückzusenden.

Bitte kontaktieren Sie uns innerhalb von 48 Stunden nach Erhalt der Lieferung per E-Mail und senden Sie uns Fotos des Artikels, der Verpackung und Ihre Bestellnummer. Wir prüfen den Fall schnellstmöglich und melden uns mit den nächsten Schritten.

Eine Stornierung ist möglich, solange die Bestellung noch nicht versendet wurde. Bitte kontaktieren Sie uns so schnell wie möglich per E-Mail. Sobald die Bestellung versendet wurde, ist eine Stornierung nicht mehr möglich.

We accept credit card payments as well as PayPal payments for your purchases. You can conveniently pay with your preferred payment method
pay and be assured that your transaction is safe and secure.

Ja. Zahlungen werden über sichere Zahlungsanbieter abgewickelt. Ihre Zahlungsdaten werden verschlüsselt verarbeitet und nicht direkt von Jakob Simon Zürich gespeichert.

You can contact our customer service either via our contact form on the website or by email at service@jakobsimon.com. Our friendly and competent team is happy to answer your questions, offer support or resolve any concerns you may have.