Our products are manufactured with great care and attention to detail in renowned factories in Italy. We value the highest quality and craftsmanship.

Yes, most of our products are handmade by skilled artisans in Italy. Our handcrafted products demonstrate a high level of craftsmanship and attention to detail, making them timeless and exquisite pieces.

We strive to promote environmentally friendly practices and work with suppliers who are committed to sustainability. Our products are made from high-quality materials and manufactured in Europe, taking ecological standards into account.

Silk scarves are best washed by hand in cold water with a mild detergent. Avoid vigorous rubbing or wringing to avoid damaging the silk. To dry, lay the scarf flat on a towel and avoid direct sunlight. We also recommend taking silk scarves to the dry cleaners to maintain their beauty and quality.

Leather products can be cared for with a colourless shoe polish to
to clean and protect them. Apply the shoe polish thinly to the
Leather and then polish it with a soft cloth to restore shine
Avoid contact with water or strong
cleaning agents as this may damage the leather.

For belts, it is not recommended to add holes yourself or have this done by someone else, as the holes are sealed and improper machining could damage the material. If necessary, please contact a professional to have holes added properly.

We ship your order safely and reliably with DHL. As soon as your order is ready for shipment, you will receive a shipping confirmation with a tracking number so that you can track the status of your delivery at any time.

We strive to process and ship your order as quickly as possible. Delivery times within the DACH region (Germany, Austria, Switzerland) are usually 3-5 working days from the shipping date.

We offer free shipping for all orders within the
DACH region. There are no additional costs for shipping.

Yes, once your order has been shipped, you will receive a
Email notification with your tracking number. You can
Use this number to check the current status of your delivery
check.

Yes, we offer express shipping options for urgent
Orders. Additional charges may apply depending on delivery location and shipping method selected.

Yes, during the ordering process you have the option to
different delivery address. Please make sure that the delivery address is correct,
to ensure smooth delivery.

We accept credit card payments as well as PayPal payments for your purchases. You can conveniently pay with your preferred payment method
pay and be assured that your transaction is safe and secure.

You can cancel your order at any time before it is shipped. Please contact our customer service to process your cancellation.

Of course! We want you to be completely satisfied with your purchase. That's why we offer a 14-day exchange policy from the time you receive your order. Please see our exchange policy for further details.

If you would like to exchange an item, please contact our customer service. We will be happy to help you and forward the
exchange process for you.

You can contact our customer service either via our contact form on the website or by email at service@jakobsimon.com. Our friendly and competent team is happy to answer your questions, offer support or resolve any concerns you may have.

Yes, we offer the option to have your order gift wrapped. Simply select the "gift wrapping" option during the checkout process and we will take care of it.